Frequently Asked Questions

They are supplied to adults for legitimate laboratory, analytical and research use only. They are not for human or animal consumption.

Visit our CoA Library and match the document to the batch shown on your product label. Contact support if you cannot locate the correct batch.

No. We do not provide medical advice, dosing instructions or guidance for human or animal use. Qualified researchers should work under their institution’s approved procedures.

Paid orders placed before 3pm GMT on a working day are normally prepared that day. Checks, payment review, stock or address questions can add time. See Shipping & Delivery.

Tracking is emailed when available after the carrier receives the parcel. Allow several hours for the first scan to appear.

Contact us immediately. We can change it only before the order enters fulfilment or dispatch.

Orders use secure, discreet packaging. Temperature-sensitive products may include insulated or cold-chain materials suited to the delivery service.

Inspect it promptly, compare the contents with the order, and move products to the storage conditions shown on their labels. Do not use a damaged or unlabelled item.

Keep the item and packaging, take clear photos, and contact support within 48 hours where possible. See Returns & Refunds.

The checkout will show the options currently available. An account can make it easier to view past orders and saved details.

Our UK support team aims to reply within one hour during Monday–Friday business hours, although complex order or carrier investigations can take longer.